Ways to request service!

• In the event of an emergency please call 911 for the Fire Department, Police Department or Emergency Medical Service.

• Through your resident portal you can submit routine service requests. Click here to submit your request.

• Emergency Service Requests and routine service requests can be logged 24-hours a day 365 days a year by calling 866.777.4154.

• If you are locked out of your apartment call our hotline at 866.777.4154, there is a $50 fee associated with the lock-out service.

• Emergency service requests will be addressed immediately.

Emergency service request

• No hot water

• Security door lock issues (entry and apartment doors)

• No heat

• Clogged toilets (if the apartment has only one)

• No electricity

• Lock-outs (additional fees may apply)

• Broken windows

• Refrigerator issues (where loss of food could occur)

• Fires

• Emergency pull cords (where provided)

• Floods

• Natural disasters

• Sewer back-ups

• Water leaks (where harm to resident or property could occur)

• Gas leaks

Vacation or business trip?

Plan ahead and let us know if you will be away for an extended period of time.

Vacation & safety tips

• For extended parking during snowstorms please contact our management team for tips

• Check all appliances to guarantee they are turned off

• Check cupboards for unwrapped food and empty the garbage

• Check the refrigerator before you leave, and give perishables to a neighbor

• Arrange to have newspapers and mail held until your return

• Ensure that all windows are closed and locked, and that all window coverings are closed

• Consider connecting a timer to lights or a radio to deter potential intruders